• When you book an appointment online or by phone and use Kuulas services, we record information in the Phorest booking and customer management system to deliver the service. 
• When you purchase something from our store or online shop, as part of the purchase and sale transaction, we collect information such as your name, phone number, address, and email address.
• When you browse our sites, we automatically receive information about the IP address of the device you are using to browse, the internet browser you are using, and the operating system of the device you are using.
• Email marketing: If we receive your permission, we may send you emails regarding our services, our online shop, new products for sale, and other store-related updates. 
• You can opt out of our mailing list at any time. This option is available in the emails you receive from us or by contacting the administrator of this privacy statement in writing. 
• Like many other websites, we also use “cookies.” They enhance your experience in our online shop and collect information about visitors and visit numbers on our website. Please familiarize yourself with cookies later in this privacy statement.

How do we get your permission to collect information?

• When you book an appointment online or visit our store 
• When you subscribe to our customer newsletter, for example, on our websites, online shop, or Facebook
• When you provide us with your personal information while shopping online (for example, verifying your credit card, placing an order, choosing a delivery method, or returning a purchased product), we assume that you consent to us collecting your personal information.
• If we need personal information for purposes other than those mentioned above, such as marketing, we will ask for your permission directly or provide you with the opportunity to refuse to provide information.

How can you prevent us from using your information? 

• After you have already given us permission to use your information, or have agreed, for example, to receive email marketing, you can change your mind. You can withdraw your consent for us to contact you, collect, use, or disclose your information. You can withdraw your consent by contacting us venla@hoitolakuulas.fi or by sending mail to

Kuulas Wellbeing Ltd
Cygnaeuksenkatu 10 C 34
00100 Helsinki

• We may disclose your personal information if required by law, or if you violate our online shop's privacy statement.

Where do you store the information you collect?

• The Phorest system provides us with customer management and cash services
• Our online shop platform is Shopify Inc. Shopify provides us with the e-commerce platform on which we sell products and services to you.
• Information collected from our customers is stored in Shopify's data system, databases, and Shopify e-commerce platform storage. Your information is secure as it is stored behind a firewall. More information can be found here(in English).

How do we protect the information of visitors to our online store?

• To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that personal data is not compromised, misused, accessed, disclosed, altered, or destroyed.
• The payment services we use, such as Checkout Finland, Apple, Stripe, PayPal, represent leading solutions in the market, and during the payment transaction, you can review the security and privacy policies of these service providers.

Do we use cookies?

• Yes. Cookies are small files that a site or service provider transfers to your computer's storage via your browser (if you allow this function). Cookies enable the site or service provider to recognize the browser you are using and collect certain types of information. For example, cookies help the site remember and process the products you left in the shopping cart.
• Additionally, cookies help us understand your interests on the site based on previous or current visits. This way, we can serve you better in our online store. We also use cookies to obtain better and more accurate information about traffic and interaction on our site. This way, we can offer an even better online shopping experience in the future.
• We use the information obtained from cookies to better target marketing. 
• You can read more about the use of cookies on the Shopify e-commerce platform here(in English).

Third-party services and links

• In a typical situation, third-party operators collect, use, and present customer data only within the limits required by their needs. This allows for the best use of the service provided by the third-party operator.
• However, some third-party operators, such as payment service providers and other transaction processors, use their own privacy policies. To enable transactions, we must provide the necessary information for the transactions. The provided information is subject to the third-party privacy policies during the transaction.
• We recommend that you also familiarize yourself with the privacy policies of the payment service you use and how they use your personal data.
• Please note that some service providers may be located in a different jurisdiction than our online store where you are shopping. If you choose to use third-party services located in a different jurisdiction than the online store you are using, your data may be subject to the laws of that service provider's jurisdiction.
• When you leave our online store site for a third-party site or application, you are no longer under our online store's privacy policy or terms of use.

Changes to our privacy policy

• We reserve the right to modify this privacy policy at any time, so please check back periodically to see if there have been any changes. When clarifications or changes are made to this privacy policy, they will take effect immediately in our online store. If There will be significant changes to the privacy statement, we will announce the changes on our website.
• If our online store merges or is acquired by another company, your personal data may be transferred to the new owners in this context so that our online store can continue to sell products to you.
• This privacy statement was last modified on 20.9. 2018.

Questions and Feedback

• If you wish to: access, correct, obtain, or delete information about you that our online store has collected, please contact us heikki@hoitolakuulas.fi via email.