Terms of Delivery

Skin Clinic Kuulas – Terms of Delivery

Effective from 1 April 2018. The terms were last updated on 22 August 2026.

Online Store

Kuulas hyvinvointi Oy (Business ID 3156814-1) sells products under the marketing names Skin Clinic Kuulas and Kuulas Skin to private individuals of legal age in Finland and within the EU. Product prices include VAT. The final VAT amount is determined according to the tax rate of the delivery country provided by the customer. We reserve the right to change prices and delivery charges.

Ordering

Products are ordered through the online store by adding them to the shopping cart and paying for the contents of the cart at checkout. All customer information is treated confidentially. Contact details requested in connection with an order will not be used for any purpose other than delivering the order or clarifying any issues related to it without the customer’s consent. By placing an order in the online store, you are deemed to have read and accepted the delivery terms in force at the time.

Payment

Payment processing for the online store is carried out by Paytrail Oyj in cooperation with banks and credit institutions. Paytrail Oyj is authorized as a payment institution by the Finnish Financial Supervisory Authority. All data transmission and financial transactions are protected by SSL encryption.

Payment Methods

• Card payments: Visa, Mastercard.
• Instalment payment: Klarna (terms).
• International payments: Stripe.
• Online bank payments: Finnish banks.

Order and Payment Confirmation

After a successful order, an order confirmation will be sent to your email address. A phone number is required for the carrier’s delivery notification.

Delivery Method and Charges

• Finland: Delivery is always free of charge to the nearest pickup point.
• EU area: Free delivery is also available within the EU. The delivery charge and any applicable campaigns are calculated and displayed საბოლოท้าย at checkout based on the delivery country.

The customer is responsible for the accuracy of the contact details provided, tracking the shipment, and collecting the parcel within the specified time. Failure to collect a parcel does not constitute cancellation of the order.

If the customer does not collect the parcel, it will be returned to the supplier. It is the customer’s responsibility to inquire about an uncollected parcel. Reshipment will be charged according to the delivery destination, with a minimum charge of EUR 8. If failure to collect the parcel causes us other direct costs, the customer may be charged the actual and reasonable costs.

Delivery Time

• Finland: 2–4 business days.
• EU area: 5–10 business days.

We are not liable for delays caused by force majeure.

Exchange and Return Policy

Consumers have the right to cancel their purchase within 14 days of receiving the product. Notice of cancellation must be given to us within 14 days using the online store’s cancellation function, by email, or in another unambiguous manner. Simply failing to collect a parcel or returning a product does not constitute a notice of cancellation.

The product must be returned within 14 days of submitting the cancellation notice. The return is at the customer’s expense.

The right to return sealed cosmetics and food supplement products ends once the product seal, protective film, or other hygiene protection has been opened or removed, if the product can no longer be returned for sale for health or hygiene reasons after this.

No refund will be issued for used cosmetics or food supplement products if the product can no longer be resold after use and its value has therefore been fully diminished. In such cases, the refund amount will be EUR 0.

Payments will be refunded no later than 14 days from receipt of the cancellation notice. However, we may withhold the refund until the product has been returned or the customer has provided proof of having sent it back. Refunds will primarily be made using the original payment method.

Return address:

Snapbox / Kuulas hyvinvointi Oy / Wellness Inc.
Sinikalliontie 3 (3rd floor)
02630 Espoo
Finland

Problem Situations and Dispute Resolution

If a product is defective, damaged, or incorrectly delivered, this must be reported to us within a reasonable time from detecting the issue. Any transport damage must be reported to us as soon as possible. We ask you to retain the damaged product and packaging for the purpose of investigating the matter. The seller is responsible for the return costs of a defective product.

Any disputes will primarily be resolved with our customer service team. If the matter cannot be resolved, the consumer may contact consumer advisory services and thereafter refer the matter to the Consumer Disputes Board.